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We have shown below some frequently asked questions and their answers to help you in
understanding some of the details relating to your project and appreciate the general
way that we work. Most of these items relate to kitchen, bathroom or bedroom
installations but some are specific to particular rooms. We hope these notes are helpful
to you but our greatest strengths are our flexibility and our ability to design
specifically for your needs so if you have any concerns or questions please do
not hesitate to contact us to discuss them.
You can use the following links to go straight to a particular subject:
Fitting
Costs and payment
Selection of tiles and appliances
Cabinet and drawer details
In conclusion
Fitting
Q - How quickly will you start work after I place my order?
A - We usually start between 8 and 10 weeks after order placement but this can vary and should be checked if timing is important to you. We only use our own team of fitters and we believe that it is better to ask you to wait a little longer in busy times than to use sub contractors whose quality is not known to us. If you have particular deadlines please advise us and we will make every effort to accommodate your schedule.
Q - Once you have started to fit my new kitchen, bathroom or bedroom will your fitters work continuously until it is completed?
A - We always aim to finish work as quickly as possible after starting and work is usually continuous. However, depending on the task being undertaken, it is occasionally necessary to leave a gap in the working time. An example of this is where a screed is required prior to laying new flooring; the screed requires between 24 and 48 hours to cure completely and during this time it is not generally possible for work to continue. A letter, detailing the work being undertaken and the duration of that work for each major step of your project, is sent to you within two weeks of order placement. If you have any concerns about disruption or the time taken to complete the work please discuss your worries with us.
Q - If I have ordered work in more than one room will this be carried out simultaneously?
A - We try to plan the work so that disruption to you is minimised but we are always happy to try to accommodate any specific requirements you may have. Typically, if a bathroom and cloakroom were ordered together or two bedrooms were ordered together we would aim to complete one before starting the other, in this way some facilities are always available to you.
Q - Will I be left without water or cooking facilities?
A - We always try to ensure that your water and cooking facilities are available to you at the end of each day. On larger jobs it is possible that you may be without a sink or cooking facilities for 2 - 3 days but where this is necessary we will ensure that you are warned in advance. If required, we are also able to loan you a microwave oven.
Q - How do you fit granite, Okite or Corian worktops neatly if there are irregularities in my walls?
A - Worktops of this type are always manufactured from a template prepared on site. This ensures the best possible fit is obtained for your particular room.
Q - I need other works, such as building or decorating, as part of my project. How can this be arranged?
A - We pride ourselves on being a "one stop shop" and we are able to provide any type of work or service that you may require as part of your overall project. Working in this way means that you do not have to manage the coordination of your project and you only have one company to deal with. We take full responsibility for all work undertaken and we are confident of the quality of the completed installation. Click Products and Services for more information
Q - I have heard that if I am having electrical work completed I now have to notify the local authority. Is this true?
A - This is a complex issue and a separate explanatory leaflet is available if required but it is true that, since January 2005, all electrical work in dwellings has been subject to Part P of the building regulations. However, the good news is that we will take care of all notifications required and will ensure that any electrical work undertaken is fully compliant with the requirements of the regulations.
Q - I am concerned about having gas installations as these are obviously potentially dangerous if not fitted correctly. How do you ensure my safety where gas is involved?
A - All of our gas installations are carried out by CORGI registered fitters and are completed in accordance with all the requirements of current regulations.
Q - What if I am out all day, how will the work be completed?
A - We obviously need access to your premises but if you are unable to leave a key with a friend or neighbour we are happy to take a key from you and let ourselves in and out (this is a further benefit of only using our own fitters). We will of course ensure that your home is secured before we leave each day.
Q - Will you dispose of all refuse, including appliances, even if I do not purchase the new appliances from you as part of my project?
A - By law we are not allowed to dispose of refrigerators or freezers but we will remove all other items and all rubbish generated by the project. We can give you contacts and costs for the disposal of refrigerators and freezers but we cannot arrange it on your behalf. For larger projects it may be necessary to have a skip near your premises. Where this is a problem in your particular location please ensure that our designer is made aware so that we can make alternative arrangements.
Q - What if I have a problem after installation is completed?
A - Just call us. Trans-form is an established business with an enviable reputation for customer service and we will not ignore any problems that you may have. Serious problems are very rare but if you are unhappy with any aspect of your project we will make every reasonable effort to ensure your complete satisfaction. We are proud to say that a large proportion of our business is generated by personal recommendations from happy customers and we very much want this to continue.
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Costs and payment
Q - What are your payment terms?
A - Based on your total contract value we require 30% of the total as a deposit with your order, 60% on delivery of the goods and 10% on completion of the project.
Q - Can I obtain a discount by paying cash?
A - No. Payments can be made by cash, cheque, debit card or credit card but no discounts are available for using particular payment methods.
Q - Will I get a refund if there are surplus floor or wall tiles remaining at the end of the project?
A - No. We make every effort to order tiles economically but it is not feasible to attempt to calculate every cut and joint. We are also restricted on some tiles by box quantities and minimum order quantities. Whenever there are surplus tiles at the end of the job they will be left with you (unless of course you would like us to dispose of them for you).
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Selection of tiles and appliances
Q - Am I restricted to using the tile showrooms you recommend?
A - No. However, we are confident of the quality and delivery records of these companies and that is why we recommend them. We believe the range of tiles available at these outlets will satisfy most requirements but you are free to select elsewhere if you wish. Please note that our pricing is based on a standard tile type and some special or decorative tiles, such as decor or border tiles, may incur extra cost.
Q - Will you fit appliances I have purchased elsewhere and will this affect the guarantee?
A - The honest answer is that we prefer not to fit appliances purchased elsewhere because our experience has shown that this can cause problems. When we supply appliances ourselves they are checked before delivery to you, we ensure all the parts are complete and we know that the appliance will fit correctly into your room. However, if it is really important to you, we will fit appliances purchased elsewhere and this should not affect your product guarantee. Please note that we may need you to obtain fitting details for us and we will not be responsible for any subsequent product problems which will need to be raised with your supplier. If you have a problem with an appliance that you have purchased from us, your first contact should be with the manufacturers service department but if you are not completely satisfied we will deal directly to resolve any issues that have arisen.
Q - Can I specify any type of appliance, tap or accessory or am I restricted to those displayed in your showroom?
A - You may specify any product type that you wish. We display products from companies with a good track record whose quality, delivery and service standards are known to us but we can easily supply products from most other manufacturers. If you have specific requirements please discuss them with our designer who will be happy to provide advice and guidance.
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Cabinet and drawer details
Q - Are cabinets all standard sizes or can they be made to fit my room?
A - Cabinets do come in a range of standard sizes and these are utilised wherever possible as this is the most economic way of designing your project. However, within reason, cabinets can be produced to any special size or configuration required. Many projects have a combination of standard and special cabinets.
Q - How many shelves will I get in my cabinets?
A - Standard base cabinets are supplied with one shelf. The number of shelves supplied with wall units varies with height; 570mm high units have one shelf but 720mm high and 900mm high units are supplied with two shelves. Special shelving arrangements can be supplied without difficulty, please discuss any requirements you have with our designer.
Q - I am concerned that corner cabinets will be awkward to use, how do you deal with corners?
A - There is more than one solution to making the best use of corners and we suggest that you talk to our designer about your specific requirements so that they can guide you to the most appropriate design solution.
Q - Will one of my kitchen drawers be fitted with a cutlery tray?
A - We do not fit cutlery trays as standard because customer's have such diverse personal requirements. However, cutlery trays are available as a low cost accessory and can be supplied and fitted to any drawer specified.
Q - If I select pan drawers will the drawer box be as deep as the drawer front?
A - No. The standard pan drawer box height is 140mm and this is usually fitted on all pan drawers, regardless of the height of the drawer front. Deeper drawer boxes can be manufactured in melamine faced board if required; please discuss your requirements with us.
Q - Are carcase edges re-faced if I am having new doors fitted to existing cabinet carcases?
A - Cabinets can be re-faced to match new doors if required but this is not automatic, i.e. if this is something that you particularly want done please ensure that our designer is aware of your requirements and that it is written into the specification for your project.
In conclusion
This sheet is an attempt to answer many common questions but we know that having a new kitchen, bathroom or bedroom is a big decision and we appreciate that you may be concerned about many aspects of a project of this nature. If you are in doubt on any issue or if you have any concerns or questions, however trivial you may believe them to be, please do not hesitate to talk to us - we are here to help you achieve a design and finish that will delight you for many years to come.
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